Refund Policy Refund Policy

Before returning items to us, please read and follow the instructions below. You can also contact our Customer Service, we will be glad to help you.

● If you are not 100% satisfied with your purchase, you can return it and
get a full refund or exchange it for another product you want. (If the return is due to customer error, the return shipping is the customer's responsibility and the shipping fee is paid by the customer.)
● You can return or refund the product up to 30 days from the date of receipt. any
The product you return must be in the same condition as you received it and in its original packaging. Please keep the receipt.
● Refunds will be processed within 5 business days of receipt and confirmation of return. Please check your account.
● For any questions about returns and refunds, please contact us.

Where to get the return address?

Please contact us via WhatsApp at +8618046220975 or Email: to get the return address. 

When to get a refund?

1. If you are returning for a refund, you will receive your refund within 5 business days after we received the return goods and confirm everything is ok.

Cancellation Policy

iECUtool generally sends out your orders within 1-2 business days. To cancel an order, please contact us as soon as possible to cancel your order and get a refund immediately. But if your order has been shipped, we will refund your payment when you send back the order.

To cancel your order, please contact us via or Whatsapp at +8618046220975
If the return is caused by the customer, the customer needs to be responsible for shipping costs. The specific cost should depend on the courier company you choose.
If due to our reasons, the goods received are damaged or incorrect, the consumer is not responsible for the shipping costs.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your PayPal account or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your PayPal account manager or credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at


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